Guest Experience Specialist

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General Information

Location

Lancaster, PA

Brief Description

Summary - The Guest Experience Specialist will provide exceptional service and support to the customers throughout their lifecycle within the dealership.

Do you enjoy interacting with people? Are you energetic? Do you like a challenge? You may be the perfect fit for our growing team!

*No experience necessary

*Salary plus bonus

*Onsite training

*Great work environment

Essential Job Functions:

Daily, responds to customer inquiries regarding new and pre-owned vehicle inventory.
Answers customer responses and replies to customer e-mails daily.
As they are received, promptly responds to incoming sales calls/customer inquiries.
Sends video of vehicle of interest via text/email through our vin solutions app.
Determines vehicle needs by asking questions and listening to customer needs.
Recommends alternate vehicle choices, when necessary.
Keeps abreast of new products, features, accessories, etc., as well as recommends those things to customers.
According to pre-determined work plan, on a daily basis, makes follow-up calls to customers.
Maintains a follow-up system that encourages repeat and referral business, which contributes to customer satisfaction.
Maintains a prospect development system and consistently implements that system.
Set Appointments with prospects to visit showroom or meet at a place of their choice
Meet with Prospects during appointment times. Review vehicle choices and features. Work all steps to the sale and finalize purchase and paperwork with customers and dealership staff
Establishes, implements, and maintains personal income goals that are consistent with dealership standards of productivity.
Delivery vehicle to customers off-site when necessary
Sets first service appointment for every sold customer
Completes OS plus/Connectivity/Sync for every new sold customer

Non-Essential Job Functions:

Assists the BDC manager and Sales Managers with duties as assigned whenever requested to do so.
Snow duty
Lot movement
Other duties as assigned

Requirements

Required:

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards, and achieve other goals set by management. Ability to obtain a Pennsylvania sales license, which is required for this position.

EQUIPMENT UTILIZED:

Automobile and related equipment/accessories. Position utilizes a computer and other office-related equipment.

MATERIALS UTILIZED:

Automobile and office-related materials are utilized in this position.

TIME REQUIREMENTS OF THE JOB:

Monday – Friday/Saturday, over 40 hours per work week.

Summary

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Entry Level Technician

Apply For Job (Entry Level Technician)

General Information

Location

Lancaster, PA

Brief Description

Entry Level Technician

We are currently looking for Entry level Technicians for our Quick Service in Lancaster, PA. The position focuses on basic quick service maintenance that progresses through all maintenance and light repair and then master certifications for all automotive systems. Technicians must be able to offer excellent customer service and perform services on vehicles with the upmost integrity. This opportunity allows entry level technicians to work with a senior master technician on a progressive, structured mentoring and pay plan.

Apply today if the following perks speak to you:

Flexible schedule
Competitive salary, including commission and bonuses too!
Generous Paid Time Off and Paid Holidays
Referral Bonuses for sending us your friends and family!
Employee Discount
Mentoring Program - Tuition Reimbursement for recent tech school graduates
Fast-paced work environment
Health, Dental, & Vision Insurance
Life Insurance, Short-Term Disability, and Long-Term Disability
401(k) Match
Paid training and certification as you go

What you'll do:

Entry Technician Duties:
- oil change
- Battery service and replacement
- Tire rotation, tire repair and tire replacements
- Wipers, bulbs, filters
- Alignments
- Recalls
- PA state safety inspections
- PA state emissions
- Perform multi-point inspection of customer's car and provide recommendations for preventative maintenance to customer
- Perform necessary preventative maintenance services
- Must follow all company safety policies and procedures

The best person for the job:

Detail and task-oriented
Strong work ethic and pride in workmanship
Thrives in a fast-paced environment
Committed to succeed and high productivity
Is a team player
Has strong communication skills
Be able to work weekends
Strong customer service skills and ability to sell services
Willingness to work outside in the cold and heat
Ability to communicate effectively
Physical demands: Ability to sit, stand, walk, reach, bend, pull and lift 50 lbs.
Dependable
Energetic

Requirements

Summary

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Customer Care Representative

Apply For Job (Customer Care Representative)

General Information

Location

Lancaster, PA

Brief Description

SUMMARY DESCRIPTION: The CUSTOMER CARE ASSOCIATE is directly responsible for responding to customer inquiries and selling new and used vehicles at dealership gross profit and volume, within customer satisfaction standards.

Essential Job Functions:

Daily, via the telephone, Facetime/Duo, and Internet, responds to customer inquiries regarding new and pre-owned vehicle inventory.
Answers customer responses and replies to customer e-mails daily.
As they are received, promptly responds to incoming sales calls/customer inquiries.
Sends video of vehicle of interest via text/email through our vin solutions app.
Determines vehicle needs by asking questions and listening to customer needs.
Recommends alternate vehicle choices, when necessary.
Keeps abreast of new products, features, accessories, etc., as well as recommends those things to customers.
According to pre-determined work plan, on a daily basis, makes follow-up calls to customers.
Maintains a follow-up system that encourages repeat and referral business, which contributes to customer satisfaction.
Maintains a prospect development system and consistently implements that system.
Set Appointments with prospects to visit showroom or meet at a place of their choice
Meet with Prospects during appointment times. Review vehicle choices and features. Work all steps to the sale and finalize purchase and paperwork with customers and dealership staff
Establishes, implements, and maintains personal income goals that are consistent with dealership standards of productivity.
Delivery vehicle to customers off-site when necessary
Sets first service appointment for every sold customer
Completes OS plus/Connectivity/Sync for every new sold customer

Non-Essential Job Functions:

Assists the BDC manager and Sales Managers with duties as assigned whenever requested to do so.
Snow duty
Lot movement
Other duties as assigned

Requirements

Required:

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards, and achieve other goals set by management. Ability to obtain a Pennsylvania sales license, which is required for this position.

EQUIPMENT UTILIZED:

Automobile and related equipment/accessories. Position utilizes a computer and other office-related equipment.

MATERIALS UTILIZED:

Automobile and office-related materials are utilized in this position.

TIME REQUIREMENTS OF THE JOB:

Monday – Friday/Saturday, over 40 hours per work week.

Summary

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Detail Technician

Apply For Job (Detail Technician)

General Information

Location		Lancaster, PA
Minimum Experience		2 Years
Required Degree		High School
Manage Others		No

Brief Description

Automotive Detail Technician

Chapman Ford of Lancaster

Job Description:

We are seeking a part time experienced detail technician to join our growing team at Chapman Ford of Lancaster. Here at Chapman Auto Stores, we are looking for high-quality candidates to help us in our mission of serving car shoppers all across Pennsylvania and beyond. We have been serving customers for over 50 years and we want to keep this long-standing tradition going with your help. Our dealerships have received acclaim in magazines like Dealer World Magazine and Starz Café as well as winning the North American Customer Excellence Award three times.

Requirements:

Automotive dealership experience preferred.

Detail experience

Valid Driver’s License with no major violations within the past 3 years

Responsibilities:

Complete full interior/exterior detailing of used vehicles including buffing and waxing in an efficient manner

Prep new vehicles for lot

Prep vehicles for client delivery and ensure top quality presentation

Requirements

Summary

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Parts Counterperson

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General Information

Location		Lancaster, PA
Base Pay		$60,000.00-$75,000.00 / Year
Employee Type		Full Time Exempt
Required Degree		High School
Manage Others		No

Contact Information

Name		Paul Hay
Phone		610-241-6727
Email		phay@chapmanautogroup.com

Brief Description

Description

Description
DAY-TO-DAY RESPONSIBILITIES:
- Responsible for assisting customers in finding the appropriate parts for their vehicles
- Provide technicians with the correct parts for customer vehicles
- Work with parts manager to locate any parts not in stock
- Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership
- Serve as backup to stocking clerk as necessary
- Communicate with staff and customers in a friendly and professional manner
- Must be able to lift 50 pounds or more
- Perform other duties as assigned

Requirements

Summary

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Service Driver PT Chapman Ford Lancaster

Apply For Job (Service Driver PT Chapman Ford Lancaster)

General Information

Location

Lancaster, PA

Brief Description

We are currently looking to hire a driver to assist the Service Department. Our automotive business is growing, and we are looking for energetic employees to help our clients This is a part time position making same day drives to pick up and deliver customers vehicles for service. The Driver’s job plays an extremely important role in customer satisfaction and the overall continued success of our company. Start your career with the Chapman Auto Stores today!

Requirements

Applicants must have a clean, valid driver’s license to earn the position. Candidates are required to be able to drive vehicles with a manual transmission. The attendant must arrive to work on time. Be prompt, as customers and fellow employees are counting on you We offer an generous compensation package and an industry-leading benefits package. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job.

Summary

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